Frequently Asked Questions
Everything you need to know about your Prospectors Dream experience.
What are your standard shipping times?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order history and current shipping status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. If you experience a defect or quality issue, please reach out to our customer service team with your order number and photos of the issue so we can assist you with a replacement.